Little touches to win the heart of your customers

It is often said that it is the little things that make all the difference. Grocery delivery to the room, pillow menu, free bikes and training equipment, concierge sunscreen, hotels around the world have shown great creativity in order to provide their customers with care special, special or value-added services to improve their experience attentions. These added values ​​favor the wow effect and ensure that the customer experience going from good to unforgettable!

One way to win the heart of customers is through the stomach. Double Tree Hotels chain offers each guest upon arrival, a chocolate chip cookie fresh out of the oven. Launched in 1987, this initiative has grown in stature and has become one of the trademarks of the chain. Today, more than 10 million cookies were distributed among 200 hotels worldwide.

Source: DoubleTree by Hilton
To the delight of children

Who says happy children, happy parents said. Grand Del Mar in California, it offers parents of newborns a gift box containing toiletries for baby and a door hanger stating: Quiet Please, Baby Sleeping. Small aged three to eight years in turn receive a toy, and a bathrobe and socks, while adolescents are being offered a coupon for an ice cream at the hotel cafe.

At Hotel Monaco Seattle, several initiatives have been put forward to the delight of parents and children. Upon arrival at the hotel, receive a small gift from a treasure chest full of toys, and a jar with a goldfish they can keep in the room for the duration of their stay. A delivery of cookies and milk is also performed in the evening, in addition to meeting a magician entertainment company, while parents participate in the wine tasting, courtesy of the hotel.
For your comfort is assured by the pool

Many hotels offer products and services around the pool in order to enhance the experience. In Miami, the Four Seasons Resort is lending Kindle Touch (eBook) for playing pool. Four Seasons Resort Lanai ManeleBay, the attendant at the pool distributes to customers fresh towels and ice water. At the Ritz-Carlton South Beach, services at the pool include tasting smoothies. On weekends, a butler walks on the terrace and to spray sunscreen clients or water spray.
Programs to ask for more

Because customer satisfaction also means a good night's sleep, many hotels are trying to improve it by offering specialized programs. In all W Hotels, customers can choose their type of pillow in a specially designed menu for this purpose, according to their sleep habits and preferences. At Lorien Hotel and Spa in Alexandria, Virginia, in addition to the pillow menu, the menu dream offering different products and services that can help improve sleep: humidifier, fan, heating pads, ear plugs, teddy plush or library of stories. Sleep aromatherapy kit designer Kerstin Florian is also part of choices.
Bikes and outdoor equipment

It can sometimes be cumbersome to carry his bike or outdoor equipment while traveling. In the 64 properties of Fairmont Hotels & Resorts chain, it provides bicycles, water bottles, locks and helmets for guests exploring the area. At the Four Seasons in Santa Barbara, we graciously offers beach bikes to customers. Mauna Lani Bay Hotel & Bungalows in Hawaii, equipment for snorkeling can be borrowed free of charge for the day, while at Larkspur Hotel in North Carolina, we offer equipment for hiking guests exploring the park national Mt. Tamalpais near the hotel.
For clients to keep their shape

Keeping in shape is a priority for many. A growing number of hotels offer guests free drive assemblies delivered directly to their room. For example, the Omni hotel chain has created Get Fit Kits, which include dumbbells, a mat, a rubber band and an exercise booklet, all accompanied by a chilled water bottle.
Grocery delivery to the room

Residence Inn hotels have chosen to offer their customers a long business trip service grocery delivery. Sometimes tired of eating at the restaurant, travelers may well find a fully stocked fridge on arrival.

There are many possibilities as to the little touches that can be offered in hotels. Now it's your turn to juggle them and unleash your creativity.

source : http://veilletourisme.ca/2012/11/26/des-petites-attentions-pour-gagner-le-coeur-de-vos-clients/